Well, after nearly 12 days we’ve managed to get the old keymaster hardware back online. The problem ended up being some failing RAM, though the symptoms weren’t immediately obvious as that. Although we are currently still operating on the old hardware, we are planning to transition to newer hardware tomorrow. The newer hardware was shipped last week during the outage and is still in the process of being racked and powered up.
We do not expect tomorrow’s transition off the old hardware to be externally visible since our proxy network will have caught up and buffered enough work for the brief outage. Stats will have a multi-day gap during the time we were offline, but we expect that the statistics totals for 2015-07-22 will reflect a significantly higher-than-normal amount of work due to all of the backlogged data that had been buffered.
Additional measures are being made to ensure that an outage of this duration does not happen again.
Thanks again for your patience!